How should I communicate changes to a property listing?

Make a precise request

Refer to the property address or listing reference and quote the current text or identify the image. State the replacement information clearly, supplying a reliable source where relevant. Separate factual corrections from preferences about tone or presentation. If the change concerns areas, permissions, boundaries, ownership or tax treatment, do not make a legal assertion yourself; ask the relevant qualified adviser to confirm the correct wording.

Tell the agent promptly if circumstances change, such as availability, access, included items or a known repair. Explain whether the change affects existing viewing arrangements or previous enquiries. Do not rely on a phone conversation alone for a material correction; follow it with a written record.

Check distribution and records

Ask the agent to update the main listing and any active versions on other channels. Request confirmation of when the change was made and, where useful, a link or screenshot. Check that old photographs, descriptions or brochures are not still being circulated in a way that could confuse buyers.

Keep a dated copy of the original and revised wording, and note who approved the change. If the listing has already reached a buyer, ask the agent how the correction will be communicated to that person. Accurate, consistent information helps avoid misunderstandings, but a marketing edit does not replace formal disclosure or professional review where required.