How should I answer a buyer’s insurance questions?

Keep the answer within your knowledge

A buyer may ask whether the home has been insured, what incidents have occurred or whether particular cover is available. If you hold a current or past policy, check its dates, insured property and wording before describing it. A policy in your name does not show that a buyer, a different use or a changed condition will qualify for the same cover.

If there has been a claim or insurance-related repair, answer accurately from your records and avoid speculating about insurer decisions. Do not share a complete policy containing personal or financial information unless appropriate; ask your insurer or adviser what can safely be provided.

Refer underwriting questions appropriately

Tell the buyer that coverage, exclusions, conditions and premiums depend on their circumstances and the insurer’s assessment. They should obtain a direct quotation and confirm any requirements with their own insurance provider. An agent should not present an informal impression as an insurer’s commitment.

If the question concerns past damage, building condition or a legal disclosure obligation, check the relevant records and seek advice from your lawyer or a qualified technical professional. Greek tax questions should go to a qualified accountant. Keep a copy of the question and your response, and correct any mistake promptly. Being candid about what you cannot confirm is more useful than suggesting that cover is guaranteed or transferable.