How can I manage viewings while a home is occupied?

Set a workable routine

Tell the agent when viewings are practical and how much notice you need. Agree who will confirm appointments, how access will be arranged and what happens if a visitor is late or cancels. If other occupants are involved, make sure they understand the plan and consent to the arrangements.

Identify rooms or cupboards that should remain private, and remove valuables, medicines, documents and items that could reveal personal information. Explain any safety or access concerns, such as steps, alarms, pets or equipment. Do not leave keys or entry codes in an informal arrangement; agree secure handling with the agent.

Keep the home comfortable and accurate

A brief, repeatable tidy-up routine is usually more sustainable than an elaborate staging effort. Let the agent know if a room is in use or a feature cannot be demonstrated. Where possible, make time for visitors to see the property without disrupting essential household needs.

Ask for feedback and appointment records after each visit. If access is repeatedly difficult, adjust the agreed windows rather than allowing confusion or unannounced visits. Any rights of occupants, access obligations or contractual arrangements should be checked with a qualified lawyer if uncertain. The aim is to make reasonable access possible while protecting privacy, security and the day-to-day use of the home.