Website & Account Support

What should I do when an enquiry form reports an error?

Save your text privately, correct the displayed validation errors, and wait for the current attempt to finish before retrying.

Check name and email fields and any contact-method requirements. On the Kounali form, a non-email reply preference requires a phone number. Validation failure differs from a submission failure, so follow the actual message rather than filling fields with invented information.

Do not repeatedly press Send while processing. After an unclear failure, note the page/unit reference, time and exact error. If needed reload only after preserving your text. Contact info@creteaisland.com to clarify receipt before repeated submissions; redact screenshots and omit identity documents, passwords and signed links.

Practical considerations

  • A missing acknowledgement is not proof of either delivery or non-delivery.
  • Do not disable security protections.
  • An enquiry is not a booking.

Sources & currency

CreteAisland website feature described in this answer (/contact) · checked 2026-11-02

Editorial review: 2026-11-04. General information, not personalised legal, tax, immigration or investment advice.

Answer updated: 2026-11-04

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