Does ordinary FAQ searching require a paid AI request?

Ordinary search uses the published library

No. Ordinary Information Centre searching uses local text matching, selected synonyms and ranking to find existing FAQ answers. It does not require a paid AI request to generate a fresh response for each query. The results direct you towards editorial material already in the library.

This distinction matters because a search result is not a new assessment of your personal circumstances. Changing your wording can help locate a relevant answer, but it does not ask an adviser to review your documents or create a property enquiry on your behalf.

Use the results as a starting point

Try a shorter search term, a supported synonym or a different category if the first results are not useful. Read the full answer rather than relying only on the matching title or preview.

This description concerns ordinary FAQ search, not any separate service or feature that may have its own stated terms. If you encounter an unexpected payment request while trying to read FAQs, check that you are on the intended site and ask support through the official contact route before proceeding.