What should I do if I cannot sign in?

Question

Accepted Answer

Check your registered email, then use Forgot your password? on /signin if needed. Never share your password or reset link.

Check the email address, Caps Lock and keyboard corrections. Open /signin independently, choose Forgot your password?, enter your account email and submit. Check the displayed feedback, inbox and spam folder; follow the genuine reset instructions and choose a unique password. If rate-limited, follow the prompt rather than repeatedly requesting emails.

If email confirmation is required, follow the confirmation instructions for your account. For persistent errors contact info@creteaisland.com with the exact error, without credentials. An unsolicited reset message alone proves neither compromise nor safety: do not use its link; open the genuine site independently and investigate unexpected account changes.
A successful sign-in is not agent approval.
Do not forward reset tokens or codes.
If the mailbox is inaccessible, ask about approved recovery rather than creating a bypass account.

What should I do if I cannot sign in?

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