What should I confirm before a guest check-in?

Link instructions to the booking

Verify the property reference, lead guest contact and agreed arrival arrangements. Make sure the message explains how to find the correct entrance and what to do if plans change. Send sensitive access information only through the agreed private channel and avoid including unnecessary personal details.

Confirm readiness on site

The turnover record should show that cleaning is complete, essential equipment has been checked and known maintenance problems have been addressed or clearly disclosed. Verify that promised linen, guest supplies and relevant instructions are present. Where a facility cannot be used safely, restrict access and arrange professional assessment rather than leaving the guest to discover the problem.

Make support clear

Name the contact for access difficulties and explain how urgent property issues should be reported. Distinguish an operational support contact from emergency services; a manager’s availability should not be presented as an emergency response guarantee.

Ask the operator or adviser to verify any current guest-recording or accommodation-registration obligations. Collect only information appropriate to the booking and applicable requirements, using the approved process.