What should I ask before changing property managers?

Understand the existing arrangement

Gather the management agreement, later amendments and any platform or supplier arrangements made on your behalf. Ask your lawyer to verify termination provisions, outstanding obligations and ownership or control of accounts. Do not assume that a property listing, guest database or service contract can simply be reassigned.

Plan operational continuity

Identify upcoming stays, unresolved guest requests, maintenance work and payments still to be reconciled. Agree who will communicate with guests and suppliers during the transition. The incoming manager needs an accurate position, not just a set of keys and a list of future arrivals.

Transfer records securely

Prepare an inventory of keys, access devices, equipment records, invoices and property instructions. Arrange authorised account changes without sharing personal passwords. Ask a suitable adviser to confirm how guest information may be transferred and retained.

If the property is let, verify whether registrations, licensing records, insurance notifications or operator details need updating with the relevant authority or professional. End with a documented reconciliation and an agreed list of matters that remain with the outgoing manager.