How should I report an issue after a Kounali handover?

Use the handover contact route

Report an issue through the contact identified in your handover records. Include the property reference, where the problem occurs, when it was noticed and what you observed. Distinguish an actual symptom from your theory about its cause so the recipient has a clear starting point.

Supply useful evidence safely

Attach relevant photographs or a concise description of the circumstances, avoiding unrelated personal information. If there is an immediate safety concern, prioritise personal safety and contact an appropriate emergency or qualified service provider rather than waiting for a routine response. Do not attempt hazardous investigation or unauthorised repairs merely to produce more evidence.

Track the response

Keep the report, acknowledgement and any agreed access or inspection arrangements together. Ask who is responsible for the next step and follow up in the same thread where possible. The live resort page does not establish after-sales duties. Have your independent lawyer verify applicable contractual rights and obligations, and obtain technical advice where the cause or seriousness of a defect is uncertain.